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Excellence in Customer Service

Developing 'Excellence in Customer Service' is vital to the success of any project, organisation or business. The Neighbourhood Training and Resource Centre has developed a one day training package which develops knowledge and understanding of what make a customer service excellent.
 
'Happy customers will tell one or two people , unhappy customers will tell eight to ten people!'
 
Course Aims:
  • Understand and be aware of customer expectations
  • Understand the importance of and be able to use appropriate language and behaviour
  • Develop communication and listening skills e.g. questioning , telephone language
  • Efficiently and effectively be able to deal with conflict / complaints
 
By the end of the day candidates will understand the importance of excellent customer service and the direct impact this can have on both the success of an organisation and job satisfaction. They will recognise how to improve the customers experience through the development of personal communication skills and gain knowledge and confidence in handling more difficult customers.
 
 'Very enjoyable...I feel more confident'
 
 
Please click here to read download icon Customer Service Training Evaluation
 
 
 
 
For further information please call us on 01482 387482, or use the following link to email us.
 


Created on: 19/12/2007
Last updated: 12/05/2010


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The Neighbourhood Resource Centre - serving Yorkshire & The Humber