template: 'Community Warden Resource Centre - 3'

Jump past the content and go straight to the secondary navigation on this page...

      

Community Interaction Skills

The Neighbourhood Training and Resource Centre works in partnership with the consultant Josephine Yates to deliver this 4 day course. The course has been devised especially for those who need particular skills to establish good inter-personal relations and the ability to avoid or minimise the occurrence of potentially difficult or dangerous situations. It is very important to work effectively at all times, but particularly when working with people who are in potentially hostile or dangerous situations, or who are vulnerable.

• To introduce and develop basic listening skills
• To have a basic understanding and awareness of 'self'
• Through skills practice, how to listen actively and effectively
• An understanding why we react to certain situations in the way that we do
• The importance of self awareness

 

• To introduce mediation and negotiation skills
• Through skills practice demonstrate how to use mediation and negotiation skills
• How to recognise and avoid potentially dangerous situations
• Developing positive relations with the public
• Through a personal written journal and group work develop knowledge of how to build and develop trusting relationships

 

• Understand the causes of, and to work with, anger
• Explore different scenarios, where there may be potential danger
• How to recognise anger, understand why it happens and to work with it, in a positive way

 

• Written knowledge of other agencies where clients can be referred
• To know when and where to refer clients

 

 

 

Created on: 08/01/2008
Last updated: 12/05/2010