Jump past the main navigation and go straight to the content article on this page...

Jump past the content and go straight to the secondary navigation on this page...

  Bookmark this page  Email a link to this article  Print-friendly version of this article

Conflict Management Training

This course is aimed at people who may face and would like to gain an understanding of conflict management. It explores how to recognise signs of conflict and the possible reasons for it. It also explores how using effective communication skills and a calm effective approach can be advantageous in dealing with both verbal and non verbal conflict.
 
The course is participatory and allows people to share their experiences and understandings of conflict management.
 
 
Aim:
 
To be proficient in dealing with verbal and non verbal conflict.
 
Objectives:
 
By the end of this module learners will be able to:
 
  • Demonstrate effective communication skills.
  • Recognise signs of conflict.
  • Demonstrate a calm and effective approach to conflict.
  • Recognise a conflict in the workplace.
  • Devise a Risk Assessment.

 

 

 

 

 

 


Created on: 14/04/2010
Last updated: 14/04/2010


Latest news

Warden Quality Srandard
8th Annual Regional Warden Conference for Yorkshire & The Humber (March 2010)
This conference was the 8th Annual Regional Warden Conference to be organised and facilitated by the Neighbourhood Training and Resource Centre. The aim of the day was to share best practice and knowledge, with key speakers and workshop facilitators from across the region. The Conference provides the opportunity for Community Wardens within Yorkshire & Humber to take away information, new contacts and hopefully helpful ideas that can assist warden schemes in providing best practice and continued partnership working.
Read more ...


The Neighbourhood Resource Centre - serving Yorkshire & The Humber